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Frequently asked questions

Everything people ask most about accounts, verification, moving money and earning with referrals. Can't find your answer? Our support team is one message away.

Getting started

Verification (KYC)

Deposits & withdrawals

Referral program

Investing & markets

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Frequently asked questions

Getting started

How do I open an account?

Who can open an account?

Is my money insured?

Verification (KYC)

Why do I need to verify my identity?

What documents do you accept?

How long does verification take?

Deposits & withdrawals

How can I fund my account?

How long do deposits take?

How do withdrawals work?

Are there fees?

Referral program

How does Invite & earn work?

When is my reward paid?

Can I refer myself?

Investing & markets

What can I invest in?

Do you give investment advice?

Can I switch currency and language?

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What is the ASSET NEST Card?

I left the payment screen — what happened to my order?

Still need a hand?